For London’s discerning homeowners, a housekeeper is more than a cleaner—they’re a trusted partner in maintaining a seamless, elegant household. Whether you’re in Mayfair, Kensington, or beyond, hiring the right housekeeper requires careful consideration. At Marshall Harber, we’ve placed countless exceptional candidates with private households across the UK and abroad. Here’s what to look for, how to interview, and why vetting matters when hiring a housekeeper in London.

What to Look For in a Housekeeper
1. Experience in Private Homes: A top-tier housekeeper understands the nuances of working in a luxury residence—discretion, attention to detail, and adaptability. Look for candidates with a proven track record in similar households, not just commercial settings.
2. Specialised Skills: Does your home require silver polishing, wardrobe management, or flower arranging? Define your needs upfront and seek someone with the right expertise.
3. Personality Fit: A housekeeper will be part of your daily life. Prioritise traits like reliability, a calm demeanour, and a proactive attitude—qualities that ensure harmony in your home.
4. References: Insist on glowing, verifiable references from past employers. This is non-negotiable for peace of mind.

The Interview Process: Asking the Right Questions
Once you’ve shortlisted candidates, the interview is your chance to assess their fit. Here’s how to make it count:
* Scenario-Based Questions: Ask, “How would you handle a spill on a silk rug during a dinner party?” or “What’s your approach to organising a busy family’s laundry?” These reveal problem-solving skills and initiative.
* Discretion Check: Pose, “How do you manage sensitive information you might overhear in a home?” A great housekeeper prioritises privacy without needing to be told.
* Availability: Confirm they can meet your schedule—whether live-in, part-time, or on-call for events. London’s fast pace demands flexibility.
* Keep it conversational but structured. Watch for confidence without arrogance—a hallmark of a seasoned professional.

Vetting Process: The Key to Trust
For wealthy London households, vetting isn’t optional—it’s essential. Here’s what the process should cover:
* Background Checks: A DBS (Disclosure and Barring Service) check ensures no criminal history. Reputable agencies like ours go further, verifying identity and right-to-work status. Speak to your consultant about DBS checking procedures for more information on this
* Reference Validation: Don’t just read references—call past employers to confirm performance and reliability.
* Trial Period: A short trial (e.g., a week) lets you assess their work in real time. Do they anticipate needs? Handle delicate antiques with care? This step minimises risk.
* Agency Expertise: Partnering with a specialist like Marshall Harber streamlines vetting. We pre-screen candidates, saving you time while ensuring only the best reach your door.

Why It Matters
A housekeeper who misses details or breaches trust can disrupt your household’s rhythm. By focusing on skills, conducting thorough interviews, and leaning on rigorous vetting, you secure not just a worker, but a long-term asset.
Ready to find your ideal housekeeper? Contact Marshall Harber today to connect with vetted, exceptional candidates tailored to your London home.